1. Introduction

CallScribe ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI phone assistant service.

2. Information We Collect

2.1 Personal Information

When you register for CallScribe, we collect:

• Email address (via Google Sign-In)
• Display name
• Phone number (for call forwarding verification)
• Profile information you provide

2.2 Call Data

When calls are forwarded to CallScribe, we collect and process:

• Caller phone numbers
• Call recordings and voicemail messages
• Transcriptions of voicemails
• Call duration and timestamp
• AI-generated summaries and categorizations

2.3 Usage Data

We automatically collect:

• Device information and browser type
• IP address and location data
• Usage statistics and preferences
• Interaction with our service

3. How We Use Your Information

We use your information to:

• Provide and maintain our AI phone assistant service
• Transcribe and summarize voicemail messages
• Send you email notifications about calls
• Detect and prevent spam and fraud
• Improve our AI models and service quality
• Process payments and manage subscriptions
• Communicate with you about service updates
• Comply with legal obligations

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We share data with trusted service providers who help us operate our service:

• OpenAI: For AI transcription and analysis. We use OpenAI's API services with zero data retention - your call data is not used to train OpenAI's models.
• Twilio: For call handling and routing
• Google Firebase: For authentication and data storage
• Resend: For email notifications
• Stripe: For payment processing

4.2 We Do NOT:

• Sell your personal information to third parties
• Share your call recordings with advertisers
• Use your data for purposes other than providing our service

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit and at rest
• Secure authentication via Google Sign-In
• Regular security audits and updates
• Limited employee access to personal data
• Secure data centers and infrastructure

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services:

• Call recordings: 30 days (default), up to unlimited with paid plans
• Transcriptions and summaries: Same as call recordings
• Account information: Until account deletion
• Payment records: As required by law (typically 7 years)

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of email notifications
• Delete your account at any time

To exercise these rights, please contact us at privacy@callscribe.cc

8. Children's Privacy

CallScribe is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. California and EU Residents

11.1 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to request deletion of personal information
• Right not to be discriminated against for exercising these rights

11.2 EU Residents (GDPR)

EU residents have rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@callscribe.cc
• Website: www.callscribe.cc